Customer Care | Customer Enquiries / Warranty Info

Spa World stands behind every product it sells from its huge range of swim spas, spa pools, spa baths, and saunas. Please check prior to purchase about the warranty that applies to the product that you are interested in.

All product warranties are in addition to the rights granted by relevant State and Federal laws, and in particular the Trade Practices Act 1974 and corresponding State Fair Trading legislation.

Please ensure that you keep your receipt in order to validate your warranty.

All warranty claims should be directed through your local Spa World store. Click here for the contact details of our stores across New South Wales and Victoria.

If you have a query or comment about our products or service please choose to contact us via the option that is most convenient for you:

  • Contact your nearest Spa World store.
  • Click here and find your local store to contact us via email.
  • We will endevour to answer all email enquiries within 48 hours, Monday-Friday, 9am-5:30pm AEST.
  • If you do not receive a reply within this timeframe please contact your store directly by telephone.
Call Free: 1 300 SPAS 2U
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