Our People

Adam first joined the company in 2003 and has been involved across most areas of the business since then. Adam's focus now is on continuous improvement and evolution of the product range.

Alex worked in luxury watch servicing before shifting to spa servicing. He is genuinely passionate about delivering exceptional customer service. Alex loves spending time with his cats Dave and Fidel.

‘People, passion, and performance’ is Amanda’s career mantra. She has 20+ years of customer care experience and loves working with companies that prioritise their team and customers. As a mum of 2 teenagers, she finds her spa the best place to connect as a family.

Amy is an experienced presenter with a background in marketing, communications, and business. She is a creative thinker who enjoys working with like-minded people to achieve innovative outcomes. A lifelong musician, she can also be found serenading her piano, cat, or anyone who will listen.

Amy’s previous experience is in retail and customer service. Her enthusiastic approach allows her to work part time as a sales consultant and in various other roles while juggling a young family.

Ana has been in the customer service industry for several years. She's currently handling customer queries for Spa Store. Outside of work, she enjoys watching movies and traveling.

Ananda has been in the spa industry since 2004 specifically in spa manufacturing facilities. Outside of work, he enjoys family time and working on gadgets, software, and operating amateur radio (Ham radio)

He has over 7 years of experience working in various theatres of Operations ranging from Customer service to Logistics and supply chain management. Two of which were focussed on outdoor luxury goods including spa pools. When not at work, he indulges in Photography, travel, kayaking, and Barbeque.

Andrew brings 20 years' experience in the spa industry to the CEO role as well as a board member for Spa World Australia and Spa World New Zealand.

Angela has been with Spa World for 10 years. When she is not helping customers, you can find her reading and taking care of her garden.

Angela brings over 15 years of spa industry experience, from successfully running her own business with her husband to working with top companies in Australia. Her passion for wellness and dedication to service ensure every showroom visitor enjoys an exceptional experience.

Angelo joined the Spa World family in 2014 and is currently handling cover orders along with other tasks.

Aris has been in the customer care industry for years learning and helping others. During his time off, he can be found either on his gaming chair playing with buddies online or on wheels traveling with his family.

Brad is an enthusiastic salesman keen to find the perfect spa to help clients unwind from the day-to-day grind. He also enjoys sitting back in his spa and watching the AFL.

Catherine worked as a computer programmer before shifting to social media and online marketing. Road trips and picnics with her family are her favorite weekend activities, and reading a good book is her quiet retreat.

Chaz brings over seven years of customer service experience. Outside of work, she enjoys dining out and grocery shopping to unwind. A devoted mother to a teen and a "diva" dog, Chaz believes kindness is one of life's greatest virtues.

Charlie lives his life based on three things: Family, respect and honour. When not helping customers choose the best spa for them, he loves playing his guitar loud.

Charlie has been selling spas for 25+ years. In his spare time, he enjoys karaoke and traveling. As the events manager, he has traveled the world and seen many weird and wonderful things.

Customer service is Charm's forte since being in this industry for 16 years and running! She used to work as a trainer for business ethics for professionals, so professionalism is highly regarded for her. She is a music lover and likes playing the drums.

Charne has 12 years of procurement experience and has recently moved from South Africa with her family. She loves spending time with her kids in the great outdoors.

Chloe has a background in creative communications. When she’s not creating, she’s doing DIY projects, exploring the local hospitality or out in nature.

Chloe is from the Isle of Man and has a strong auditing and accounting background from her previous role with one of the 'Big four". When Chloe's not in the office, you'll find her racing down a mountain bike trail.

Ciara is from Ireland and has been living in New Zealand since 2011. She has 16+ years of customer service, administration and inventory experience. Outside of work, she enjoys hanging out with her family

Craig joined the company in Feb 2017 coming from a corporate finance and general management background. When he's not counting the beans (or spas), he's trying to catch fish.

Craig Fairbairn has been in the Spa industry for 30 years. He has expert knowledge of the industry and predominantly works in our Show Team throughout Australia and New Zealand.

Cristina is an artist and graphic designer. Originally from Colombia, she's now firmly established in New Zealand with her husband and two children. In her spare time, Cristina enjoys family time, and working on community art projects.

Dale has been in the spa industry for over 15 years and works closely with our Spa World sales team and wholesale customers. He has a passion for helping people grow their skill sets and reach their full potential.

Di has been in the spa and pool industry for 2 decades. She previously owned a swimming pool installation company so she has extensive knowledge of certification requirements and regulations. Outside of work, she loves spending time with family and friends.

Donna loves working for a company that promotes "Relaxing". She ensures that customers receive 5-star service and embodies the Spa World's 5 'C's.

Doris loves helping customers find the perfect spa or swim spa that suits their family’s needs. Outside of work, she loves spending time with her family and enjoys swimming for exercise.

After personally experiencing the benefits of a spa and its soothing effects, Elaine knew she had to join us. Bringing better health and happiness to all her customers is her goal.

Emily brings 17 years of expertise in customer service and care. Outside of work, she loves spending time outdoors and camping with her family.

Fred has been in the spa business for over 25 years. He has been married for 24 years and has two sons. He enjoys selling and seeing his customers leave the store happy and excited.

Heart has a lot of years of contact center experience. Her ambition is to deliver the ultimate customer service experience whether on the phones or performing the support role. She enjoys playing with her dog when not binging on Youtube videos.

Harry is based in our Adelaide showroom and has many years of customer service experience. He enjoys jumping in his spa after football to ease his aches and pains.

Imelda comes from a corporate finance and audit background. Outside of work she is either exploring the outdoors with her active young toddlers or trying out a new recipe in the kitchen.

Jane moved here from the UK in January 2016 and spent a year' relaxing'. She joined Spa World in January 2017 and is very much enjoying her role.

Jayson has been in training development for over 15 years. He’s into technology along with high fantasy books and games.

Jeff, has a stong background in customer care and IT and is passionate about helping people. He is an avid traveller, musician, and a top Conga player with Sydney DJs.

Jen has been in the customer service industry for years before she started as a content creator. She enjoys cooking and hanging out with her family when not at work.

Joan has 10 years of experience in the customer service field, where she enjoys helping and assisting customers. Outside of work, she loves spending time with family, exploring good food, watching movies, and listening to music.

John has coordinated Tasmania’s spa delivery, warranty and technical teams for the last 10 years ensuring a high level of service throughout. In his spare time he restores cars, renovates his house and relaxes in his spa.

Jordan was born into the spa industry, as his parents were Directors of Spa World. He loves spas and the joy they have brought since he was quite young, and he wants others to have that same experience. He loves technology and, in his spare time, competes in karting/racing!

Katarina takes great pride ensuring that everyone's needs are met with the utmost care and dedication. Outside of work, she cherishes time with her three dogs and her partner, and. finds joy fishing with her family.

Apart from being a CRM expert, Katie an avid reader drawn to books on innovation—whether in technology, business, or human behavior. Staying on the cutting edge and applying fresh insights is her constant pursuit.

Kerian brings 30 years of international business and sector operations experience. He enjoys getting out to explore Nelson's natural beauty with his wife and dog Huey. Cooking is one of his passions and you can frequently find him in the kitchen.

Kenneth (J) is from North America and joined Spa World in 2013. He is passionate about making a positive impact, everything online and tech.

Kyra has years of call centre experience in the US and is obsessed with providing the best customer experience. She enjoys travelling and exploring the outdoors.

Leah previously worked in Aviation Operations for 17 years. She is passionate about customer service and enjoys spending time with her family and friends.

Leon brings in five years of spa sales experience. He’s passionate about these three things that serve him well: customer service, product quality, and problem solving.

Lisa moved to Australia from Cape Town in 2017 with her family. She is focused on providing great customer service and is passionate about helping customers find the perfect spa.

Livi has studied reception and office support as well as having experience in customer service. In her spare time she enjoy socialising with friends and enjoying the beautiful outdoors.

Lydia has a degree in Accounting and Management. She worked in the real estate industry for 5 years. Outside of work, she enjoys fishing with her family and being outdoors.

Mackenzie comes from an SME Chartered Accounting role. When he's not diving head-first into an Excel spreadsheet, he's either outside playing sports or inside playing video games.

Mariam is an experienced marketing and communications manager. She's constantly improving and developing the way we market our fantastic products and educate consumers. Mariam is passionate about fitness and wellbeing and loves empowering and supporting people to perform at their best.

Mar has a background in IT, customer service, and operations. Outside of work, he enjoys spending time with family, friends, and his two dogs.

Marty fulfills a role as a Service Technician based in our Glenorchy store giving him a vast array of knowledge in all aspects of Spas. When not working on spas he enjoys weekends on the Harley.

With over 9 years experience creating and telling visual stories, Matt joins the Spa World family as our Videographer. When Matt isn't operating the camera you'll find him down at the beach for a spot of kitesurfing.

Megan is passionate about providing 5-star service. In her spare time, she participates in several water sports, but her favourite is sailing.

Mel has been in customer service and warehousing for 20 years. She answers queries for Spastore, as well as hanging out with her husband and kids.

Michael is committed to making your spa experience an enjoyable one for many years to come. You can find him in both the Launceston & Hobart stores. He enjoys motorsport, AFL and projects around the home.

Michelle lives in beautiful sunny Brisbane. She has been selling spas for nearly 25 years and still loves it. She is passionate about delivering the perfect spa.

With 10 years of experience in training and management, Miguel makes sure that the different departments in the Support Centre work efficiently. Outside of work, Miguel can be found on the beach or hiking in the mountains.

Nick is passionate about customer care and loves helping people to find the best spa, swim spa or sauna. He is an avid golfer.

Born and bred in Brisbane, Peter has been in customer service for many years and still believes in good old fashioned service. He is also partial to the odd game of golf or snooker.

Phil has over 15 years of customer service experience. Outside of work, he enjoys cooking, playing board games, and riding his Onewheel.

Rachel has been with Spa World since 2017 and has loved every minute. She gets immense satisfaction knowing our customers are improving their health and wellbeing with the products Spa World has to offer.

Rae has been in the customer service industry for 16 years. She aims to always provide the best customer experience. Rae is passionate about cooking and enjoys going to the beach to snorkle.

Rebecca brings her exceptional customer services skills and administrative background to Spa World customers. When not helping to deliver items, Rebecca enjoys being a member of a Brazilian percussion band and plays the Surdo, Tams and Chocalho.

Rechelle has 10+ years of accounting experience in multinational companies in the Philippines and the middle east before deciding to move to New Zealand. During her free time, she loves to travel, try different cuisines, and spend time with family and friends.

Rhea is a licensed teacher and a physical therapist with a passion for cooking. The kitchen is her favorite spot and she loves to cook Mexican, Italian, and Middle Eastern dishes.

Ross has a high level of customer service experience specifically related to technical and warranty issues found in the spa industry. In his free time, Ross enjoys 3D printing, writing music, and playing video games.

Sean joined the team in 2017, he is dedicated to providing a great customer experience instore. In his spare time he loves his music and the Carlton Football club.

As a former service supervisor for an international airline, Sharona brings her passion for helping people and making sure they receive the service and care they deserve to her role at Spa World.

Steve is managing our business in South Australia and enjoying his role representing Spa World at numerous shows around the country.

Theo has many years of international customer service experience. He is totally focused on matching the perfect spa to your needs. When not helping people Theo can be found enjoying the finer things Melbourne has on offer.

TJ loves to help people and when he's not, he's entertaining them in the online streaming world.

Tim comes from a marketing and project management background and is passionate about providing excellent service to customers. Tim is a keen drummer and when he's not working, he loves creating music.

Tom is based in the Adelaide showroom. He relishes the opportunity to do shows around Australia and approaches sales with energy and enthusiasm. He brings a wealth of customer service knowledge to his role at Spa World.

Tony has been in the spa and pool industry for more than 20 years. He brings a passion for excellence to his work as General Manager for Spa World Solutions.

Tracey is an AP wizard, and when not paying our bills, she is busy hiking, reading or playing with her dogs.

Trent joined the Spa World group straight out of high school. He is one of our Melbourne-based Product Specialists.

Besides being dedicated to her current administrative duties, Vianca also loves traveling to different places and taking videos. When she is at home, she enjoys spending time with her family and dogs.

Will has been in the customer service industry for over a decade now. Overall, wellness and making a difference in people's lives are important to her. GRATITUDE is her way of life.