Spa World Campbelltown & Gregory Hills

After researching the benefits of a dual zone Swimspa, my wife and I decided to go with Spa World as the reviews of the company and Fred Kalache from the Gregory Hills store were excellent. We chose the Vortex Hydrozone Pro Plus and have not been disappointed. Fred Kalache is fantastic to work with, looking at all options avaliable to us, with customer service and communication above expectations. He facilitated delivery and was the crucial link between the Swimspa warehouse and ourselves to ensure the whole process was seamless. The Spa World after sales team were awesome and service quality was excellent. The all important open lines of communication were maintained throughout the delivery and continued with better than expected product support. All issues were addressed in a timely manner and then followed up technical support as required. The introduction and handover was done onsite and as we were new to Swimspa, everything was explained. Thank you again to the Spa World team and Fred for an awesome edition to our home as we are in the spa or pool every day enjoying the value added benefits to our busy lives.

A massive Thankyou to Fred from Spa World Gregory Hills. After a terrible experience with Spas Direct we were recommended to give Spa World a go. We could not be happier. The service and communication was outstanding. Fred listened to my concerns after Spas Direct took our money and left us with no spa. He accommodated our needs and worked with us within the budget we had to work with. From payment on Friday to swimming on Wednesday, absolutely outstanding. The swim spa itself is amazing quality using only the best Spanet equipment. Do yourself a favour and talk to Spa World before handing over your hard earned money to another company without a showroom. My personal opinion, these guys are the best in the business. Yes a little more expensive than online sellers but the product and knowledge are second to none.

Just meet Fred, he was fantastic. Fred was so upfront and honest with us, gave us so much information and helped us make an informed choice. We did not feel that he was just trying to make a sale, we felt like he listen to what we wanted and needed. Can’t wait for our new spa.

Fred Kalache knows his spa’s and we felt confident in getting the best product and price when we see him. We bought a spa off him 5 years ago and didn’t hesitate going straight back to Spa World and finding Fred again. We bought a new model for our new house with confidence that we were being well looked after. Don’t get ripped off by other cheep claims . Get something that will last.

Spa World has lots of spa options and Lillian was friendly and helpful, showing us all the options and extra. She took time to explain the differences and value of add-ons like UV filtering so we could make an informed choice that worked for our needs. We really appreciated her approach, patience and focus of what we needed rather than normally salesperson push to just "make the sale". It's the little things that matter and the higher quality is worth the little bit extra cost. Lillian made us feel like valued customers from the first minute. Love the approach and range of options Spa World, thanks.

I came today. Lily is amazing!!!!!! And bought the spa!! Thank you

Thank you Lillian for your excellent service with our recent spa purchase. From the moment we walked into the showroom, she was friendly & answered all our questions. She was informative and has extensive knowledge on the different types of spas and all their features.

Lillian was all round great 👍

Fred was a fantastic sales person, extremely helpful throughout the enquiry to purchase of our swim spa. He is resourced with professional trades which helped a lot as we have a challenging block to access

Fred was a pleasure to do business with! He was very friendly, polite, clear, approachable, and would allow time for my partner and I to consider our choices and have a look on our own. He was very patient and very pleasant. He was also very informative and helpful and answered all our queries with expertise. He gave us a great deal, and we are very, very happy with our experience! 10/10 would recommend.

If you are looking to get a spa spa world gregory hills is the place to go. Dianne .A. is a fantastic sales consultant. I've been a customer for 15 + years and have had two amazing spa's from Dianne now the customer service and support from the team at gregory hills is amazing nothing is ever to hard and Dianne always go's above and beyond to help you with your every need

Was an absolute pleasure to work with Fred in our purchase of our swim spa. He was very easy to work with and got us exactly what we wanted. Highly recommended.

WOW, the experience i michael and my wife liz got from Lillian was amazing,,her smile and approach towards us was very friendly and warm , We contacted Lillian about 9 months ago as we had planned to purchase a spa in late 2023 ,,and as soon as we walked back in to SPA WORLD gregory hills Lillian knew who we were and our requirements for our Spa,,very thing we asked Lillian answered and then added ,,its your choice ,, and Lillian never over powered us on any direction or decision,, very impressive with service, care and professional approach,,thanks Lillian for the help and advice,,,

Saw Lillian today and great service highly recommend her! Extremely nice servuce.Highly Recommend

Fantastic service, Lilly and Fred are both so helpful and informative. Highly recommended.

Lillian was fantastic she help us find the spa that would fit our family lifestyle. She was very honest and listened to our needs and have some amazing advice. She was absolutely amazing and would definitely recommend her! Spa world is very customer oriented as they help you from the initial purchase all the way through to delivery then further onto after sales care to ensure that delivery went to plan and if there is anything wrong with the purchase. They are very communicating.

Lillian was amazing! Great service and very helpful!! To add….. the BEST experience in purchasing an item! The BEST…..

Fred is the best guy ever From start to finish He is the best Thanks Fred BABA

We visited Spa World at Gregory Hills and were assisted by Fred. He was extremely knowledgeable and was able to answer all of our questions and guide us in making the best purchase for our home. Exceptional customer service and would recommend Spa World to everyone - make sure you speak to Fred!

Fred was very helpful and knowledgeable. Helped put our minds at ease by answering all our questions, going above and beyond to assist.

Fred from spa world is amazing, so easy to deal with. Makes you feel comfortable but not pressured, and helps you through the whole process. Definately recommend and this is the 2nd time i have purchased from them. One very happy customer ⭐️

We too visited the store and were greeted by Lilly. We initially were just having a preliminary look but once there and with Lilly throwing in so many extras made an impromptu decision to buy. We definitely aren't sorry though. The spa is now here and it's brilliant Fisher 5 with bluetooth speakers even. Spaworld were great throughout the whole process - so professional - delivery guys and platinum handover man also great. Highly recommend getting a spa from this store.

Lillian was very friendly and extremely helpful with getting us the swim spa that was right for our family. Highly recommend

We had the best sales experience from Lillian at Spa World. She is knowledgeable, intuitive, helpful and professional. Would highly recommend her and Spa World!

Great service! 10/10

I recently visited Spa World Gregory Hills to inquire about purchasing a spa. I was greeted by Lilli, who was incredibly knowledgeable about the different types of spas available and their respective features. She took the time to understand my needs and goals, and she made several recommendations that were perfectly suited to me. Lilli was also very patient and helpful as I asked her a ton of questions. She was able to answer all of my questions in a clear and concise way, and she never made me feel rushed or uninformed. Ultimately, I decided to purchase a spa from Lilli, and I am so glad that I did. She was incredibly helpful throughout the entire process, and she made sure that I was completely satisfied with my purchase. I would highly recommend Lilli to anyone who is considering purchasing a spa. She is a true professional who is passionate about helping her clients find the perfect spa for their needs.

I recently had the pleasure of purchasing a Hydrozone Spa from Spa World, and I cannot express enough how satisfied I am with the entire experience. From the moment I walked into the store, Fred and his team provided exceptional service and made the entire process smooth and enjoyable. First and foremost, Fred's knowledge and expertise in the world of spas were remarkable. He took the time to understand my needs and preferences, patiently answering all my questions and offering valuable insights. His passion for the products was evident, and I felt confident that I was making an informed decision. What impressed me the most was Fred's dedication to finding the perfect Spa that fit my requirements. He carefully guided me through the various models, explaining the features, benefits, and customization options available. His attention to detail was remarkable, ensuring that every aspect of my purchase aligned with my desires. The professionalism and friendliness of Fred's team were equally commendable. They created a warm and welcoming atmosphere, making me feel comfortable throughout the entire process. They were always ready to assist, providing invaluable advice and support whenever needed. Upon finalizing my purchase, the delivery and installation process exceeded my expectations. The team handled the logistics seamlessly, coordinating with me to find a convenient time for delivery. They arrived punctually and efficiently set up the spa, ensuring that everything was in perfect working order before leaving. The Hydrozone Spa itself is a marvel. The quality and craftsmanship are top-notch, and I've been thoroughly enjoying its rejuvenating features. Fred and his team took the time to walk me through the spa's operation, ensuring that I understood how to utilize all its functionalities effectively. I highly recommend Fred and his team at Spa World for anyone considering the purchase of a spa. Their expertise, professionalism, and exceptional customer service made the entire experience delightful. I am incredibly grateful for their assistance and thrilled with my Hydrozone Spa. It's been a true game-changer, providing me with endless relaxation and enjoyment. Thank you, Fred and team, for going above and beyond to ensure my satisfaction. Cosmo and Anna

Thank you Fred for the outstanding service you have given us, going above and beyond. Your time and assistance has been greatly appreciated and we will highly recommend you to anyone looking for spa/gazebo related items. You have made a challenging, interstate sale very easy for us and we thank you very much :)

Thank you Spa World! After losing 29K to another spa retailer when they went into liquidation (Billabong Spas), we were very cautious in buying another spa, and on a much tighter budget having lost nearly 30K. We went into Spa World at Gregory Hills and met Fred Kalache, who listened to our story to understand our needs, and worked hard to find us the best price he could. With a 4 month wait for delivery, we departed the showroom undecided, to consider our options. Fred called us not 30 mins after we left the showroom, after having called around and secured a spa in stock at another location, which he confirmed could be delivered in 2 weeks, at an excellent price. Only 6 days later, our beautiful spa arrived and was installed. Spectacular sales and customer service, I would not hesitate to recommend Spa World and Fred - thanks so much!

A great store to find your spa with many spa models to choose from. Fred is very knowledgeable and helpful. He gave us a great deal on the Vortex Neon and we cannot wait to get it installed! Happy customers, Mara and Steve

I have a back injury that will eventually need surgery. Thanks to the advice given to me by Fred, I now hope to manage my injury and hold of from the surgery for a few years. A nice Vortex Mercury Spa will soon be keeping me able to work. Thanks so much Fred.

Fred is extremely helpful and knowledgeable, great before and after customer care and support.

Lillian was very bubbly and helpful and definitely knew what she was talking about. Great service 👍

We cannot express how knowledgeable and helpful Fred was with helping us with our spa purchase we highly recommend him and it was nice to have someone cares about the details

Excellent customer follow- up service by Fred. Not only does he sell swim spas but he is a wonderful source of knowledge post delivery. So many questions and always a reply. Well done Fred. 👐

We first met Lilli in 2010 when we bought our first spa and she was so informative & lovely. We were confident we had made the right choice! Our spa is still going strong almost 13 years later but now with a new owner due to selling our home. We were pleasantly surprised when walking into spa world at Gregory hills today on the hunt for a new spa for our new home! Lilli greeted us and to both our surprise we remembered each other! Again, Lilli was so helpful, friendly, kind, and made us feel so comfortable with her wealth of knowledge! Within 15 minutes of the first place we looked we had paid a deposit on our brand new spa! We were confident we didn’t need to look anywhere else knowing we were in good hands with Lilli. She did everything possible to give us the best deal she could. So excited for our new spa to arrive!!

My rating was going to be worse but I’ve given it thought and we’ll here we are. ** read to end ** Buying the spa was super easy, maybe a little too easy ;). Staff helpful and they threw in a few extras. Cost for value has been good and the overall process has been good. Delivery of the spa was annoying as the spa company contacted us multiple times requiring additional information. They could improve this process to streamline it. They will need measurements of all heights and widths of any gated area. That said, once sorted delivery was easy and quick. We did get a recommendation from Spa World for an electrician to install the required power outlet. I’d recommend shopping around or being very clear in what you want done. If the electrician installs a ‘switch’ instead of a plug, then you won’t be able to move or rotate your spa at a later date without calling out an electrician again. Recommend a switch with outdoor water proof plug( see photo).

Lillian from Gregory hills spa world was an excellent sales person and very welcoming. She was very professional and answered all my questions. I highly recommend paying her a visit if you are looking for a spa.

I went to Spa World at Gregory Hills looking for chemicals for my Spa I checked the reviews before going Lillian you are the most friendly sales person I have ever met it is no wander you received good reviews

Lillian is best at the customer service, she looked after us really well.

I have been talking to Lilly on email and phone for a couple of months before my wife and I finally got a time to visit their showroom. Lilly is such a nice person. She explained all aspects of the swim spa that we want to buy. Very easy and stress-free purchasing process. For anyone thinking about adding a spa to your house, I recommend Lilly and Spa World.

Amazing service. Fred has looked after us with our purchase of our outdoor spa. Keep up the good work!

Thank you Fred Kalache! We are super excited for our spa to arrive. We appreciate your honest and excellent service and have felt supported the whole way. Always feels great knowing your making the right decisions.

Lillian from Spa World Gregory's Hills really looked after us from the moment we walked into the Showroom .She is extremely knowledgeable on the range & features. She kept us in the loop until & including the delivery.She is still approachable with any maintenance issues that we have had since . Highly recommended Her & Spaworld.

Lilian at Gregory hills spa world was absolutely amazing to deal with. Very thorough and so kid friendly. She helped our purchasing of a spa experience memorable. Thank you!

Always been exceptionally helpful, it's always good to have her as a personal contact as she's always willing to help when ever needed or direct the right people to me without having to deal with multiple people and do run around. I recommend people spa world mainly due to Lilly as my customer experience is all from my.dealings with her personally

Lillian has been very helpful in expediting our swim spa and in advising what accessories we do & don't need, plus she has (even on her days off) replied to our queries as swim spa "newbies".

Having been thinking for a while about purchasing a spa, I stopped in at Spa World Campbelltown/Gregory Hills. I was greeted by Lilly and she was so welcoming and warm I felt instantly at ease sharing with her what I was thinking about purchasing. Lilly was incredibly knowledgeable of the range of product, and allowed me to take my time to consider options and explore the spas. I wasn't sure I could achieve what I hoped within my budget, but with Lilly's help a 'meant to be' opportunity came up. Deposit paid, I left feeling incredibly excited and at ease with the process knowing if I needed anything that I could reach out to Lilly at anytime.

our service from Lillian was second to none. We went into spa world with slight idea of what we wanted, after sitting down with Lillian she made our purchase easy and made us felt like we were in good hands! Thanks so much!!

Make delay with delivery but customer service is good

Great service from Lillian at Gregory hills store, she was really very helpful and friendly.. highly recommended

Last Sunday, my husband and I went to the Gregory Hills store to look at spas. It has been a life long dream of my husband to own a pool. We live on a beautiful 3/4 of an acre at Silverdale with lots of trees which would make pool care and cleaning a full time job. He also has for a very long time wanted a spa. In 2009 he incurred a severe back injury while working in Operating Theatres for which he has had years of physiotherapy and hydrotherapy. Then, we met Lilli. Her knowledge of your product was truly impressive. Being a researcher, I had of course done my homework and she was verbatim in offering us the information that I had already gleaned from your website. Your spas are first class. Lilli gave us all the facts on all of the models in the showroom. We had no intention of making a decision on Sunday regarding purchase, we were just ‘out for a look.’ Based on the service we received, we bought my husband’s dream – the spa pool. Our decision was based on expert knowledge, common sense advice regarding running costs, information about water cleanliness and about the necessary foundations for the product, delivery and set up and of course on the significant therapeutic benefits the spa will offer to my husband. If your company has a reward or service recognition initiative, I request Lilli be the recipient of such a reward. She offers first class service and advice to her customers. There is no pressure to buy. The advice and the product and sells itself. She is exceptional.