Spa World - Marsden Park, Sydney, NSW

Elaine was very helpful and honest mannerism that I felt convinced

Called into the Marsden Park store to ask a few questions and to see if I could get a replacement key for the spa cover. Elaine was extremely helpful and sorted out my problems.

Warm and friendly assistance in selecting a SPA

Actually, Elaine very professional and address my concerns in no time. A pleasure ti visit the store in Marsden Park, 100% recommended, best service ever.

Elaine was extremely helpful and very knowledgeable about the spa types. She guided us in what would be suitable and would meet our needs. Looking forward to many years of enjoying our spa. Thank you Elaine, you are a great asset to Spa World.

These spas are world class! I have had my second vortex spa for 8 years and hasnt missed a beat, very reliable! The first was for my mother and still going well after 10 years! Highly recommended!

Elaine is amazing! Best experience. Thank you Spa World.

We recently had the pleasure of working with Elaine to find the perfect spa model for our family. From the very beginning, she demonstrated genuine compassion and dedication to helping us choose the right fit. She took the time to inquire in detail about our needs, understanding the size of our family, our outdoor space, and our budget. This thoughtful approach ensured that she could offer us tailored options, not just a generic recommendation. Elaine patiently explained a wide variety of spa models, detailing their features and benefits without ever making us feel rushed. She truly listened to our preferences, which helped us narrow our choices down to two models that aligned perfectly with what we were looking for. Throughout the process, her honesty and transparency stood out, as she was upfront about both the pros and cons of each option. In the end, with Elaine's assistance, we chose the J-345 model, and we couldn’t be happier. She also worked out a fantastic deal for us, ensuring that we got the best value within our budget. Elaine exceeded our expectations by being consistently helpful, professional, and personable throughout the entire process. We highly recommend Elaine to anyone seeking expert guidance with their spa purchase. Her honesty and customer-first attitude make her a true asset. Thank you, Elaine!

Excellent service

Thank you Elaine for your exceptional customer service! I appreciate your time, patience and expertise in answering all of my questions and helping with my order. I will be back!

I had an excellent experience with Elaine’s service. She took over my order, helped me prioritize it, and ensured a smooth delivery. Her communication skills were outstanding, keeping me informed at every step and making the process seamless and stress-free. Highly recommend!

Spa World Masden Park Super Store Thank you for Elanie Kalache incredible help and friendly demeanor during the sale! Your upbeat personality and willingness to assist made the entire enjoyable and smooth. I really appreciate how you went the extra mile to ensure everything was perfect. Your support truly made a difference! Regards, Wing Sing SIU

Top notch service when it came to helping us choose which spa best suited our needs. Clear and transparent costings as well as immediately offering the best price they can do without having to "barter" for it. Good eggs

Elaine from Spa World has delivered on what she has promised so far - has also added extra benefits for us to use and enjoy on our first Spa. She is a courteous and dedicated lady & Would recommend this company Sorin.

The wonderful Elaine who works at Spa World is no short of fantastic. She helped us with all of our initial questions and has been so great throughout the whole process of purchasing, installation and after sales service. If you are looking for a hot tub, Spa World in Marsden Park is the place to go. We did a lot of shopping around and we are very happy with our decision to choose to purchase from them. Highly recommended.

Thanks Elaine and team, staff were excellent and efficient. Very helpful indeed with information, suggestion and recommendations and delivery. Thanks

New spa installed and we are very happy customers. Thank you Elaine Kalache for a superb experience and support in our decision. You were super helpful, you know your products well and your customers even better! Great, honest and straightforward approach. The delivery had some challenges to get it in through the house, but the Joe's team did an amazing and careful job with no damage anywhere. Super careful and considerate. Thank you. Jeremy and Pam

Elaine was absolutely fantastic!! Her customer service and knowledge was incredible. 🙂

We had a very positive experience buying from Spa World. Elaine was very knowledgable and helpful and recommended the perfect spa for our space and needs. We're very happy with our new spa. Thank you!

Elaine was a very helpful salesperson and knew her stuff! Rewarding experience.

Have enjoyed purchasing our spa through Elaine at the store. She is friendly and knowledgeable and has made the experience great. Elaine has been happy to help with any question I have had even after getting our spa. Highly recommend.

Fantastic service from Elaine. From time of just looking to actually making the ultimate decision of a spa was made easy. Elaine gave us contact of tradies needed. Thankyou Elaine for the great advice and service .

We received great customer service from the first time we walk through the showroom door. Elaine was honest and easy to work with, helping us find the right spa to what we needed and solve some complex delivery challenges.

How refreshing to walk into a business and be so well looked after. Elaine was engaged, happy to help us and so informed and knowledgeable! We can’t wait to get our new spa! Thank you!

Amazing service. We recently visited the Marsden Park Superstore where we were greeted by the Manager Elaine. My wife and I are building a new home in the Hunter Valley and we visited the store to determine our options of installing a swim spa into our new home. We had done some research and were fairly confident what we wanted. Elaine listened to what we were after and made her suggestions and recommendations. We were so glad Elaine was there to offer her advice as she gave us options we had not thought of. Elaine was genuine, honest and transparent and very generous with her time in assisting us. We were so happy to place a small deposit for our order that day. Elaine emailed us specifications within 24 hours which enabled us to forward same to our architect to lodge with our plans to council. Elaine was extremely professional and knowledgeable in all aspects. We highly recommend her services to anyone seeking to purchase a new spa or even to upgrade to a new one. Thanks again Elaine. It was our pleasure to deal with you. 10/10

Thanks to both Elaine and Diane for helping us with our spa selection. We bought a Vortex Nitro which fits well on our deck and also the aluminium Spa Steps which fits the colour scheme well and is easy to use or move around if needed. After a few weeks of use, family and friends love the Vortex Nitro. So far easy enough to maintain as well. Happy with the product.

Lily was super helpful and understood just what we wanted. She gave us a great deal and we are really happy with the spa we have chosen.

I purchased my spa from here with the help of Elaine. Asked a lot of questions as to how many people would be using it and where it would be situated.

Amazing and professional service will come back

Dianne was very helpful, accurate, attentive and professional. I was very impressed. Thank you Dianne you have exceeded my expectations. Cheers

Dianne was delightfully friendly and effectively helped us through our spa purchase journey. She walked us through the products that fit our needs and patiently answered all our questions. Dianne also looked at our floor plans, gave us her recommendations, and pointed us towards contractors who can help with approvals, landscape designs, etc. We landed on a reasonable price quote and a fair payment plan, offering flexibility around our build schedule.

Excellent service . So pleasant to deal with. Only too happy to recommend them

Elaine is fantastic to deal with at Marsden Park . She has extensive knowledge on all the spa world products . She makes you feel comfortable and doesn’t apply pressure to purchase . Highly recommend .

Elaine was a star, super helpful and a dream to deal with and her communication and sales support exemplary, plus she's an all-round top human being, buying a spa go see Elaine she'll take amazing care of you and your needs.

Diane from Marsden Park Spa World was great to deal with for the purchase of our spa and accessories. She happily and helpfully answered all of our questions which helped us work out the best spa for our needs. I recommend her highly because of her great customer service

We purchased a Fisher 7 spa from Dianne at Marsden Park, she was very knowledgeable about the spas the entire process of purchase and delivery was easy. We were still in the process of Building the area where the spa was going but Spa world were happy to store it for us, any questions we had Dianne was there to assist I highly recommend spa world and we are thrilled with our Spa 😊

Thank you Dianne for all your help. Came in to buy a cover and heater for our old spa, ended up with a beautiful new and bigger spa. Thank you for all your information and help.

Thanks Dianne Abad for helping us with our spa for our home and providing contact details of trades to assist. Your genuine nature and honesty help my family select and purchase a Vortex Swim Spa. I would highly recommend her services to anyone who is wanting to purchase a spa for their home Thank you Dianne as we are looking forward to receiving our spa and enjoying many years of relaxing in the comfort of our home. Regards, Andrew

Dianne provided fantastic service, ended up with a completely different spa than what we expected and it couldn’t be more perfect for us. Thank you so much Dianne for your amazing service and recommendations!

I would highly recommend Elaine from Spa World. Elaine is courteous, always responsive to my many questions and ALWAYS goes above and beyond to help. I was going to purchase from another company before my call to Spa World. Thankfully I found Elaine and I can’t wait to get our swim spa. Thank you Elaine for being amazing.

I bought a Jacuzi from Dianne who I understand is/was a part owner. She gave excellent advice including on the relevant planing laws, recommended tradespeople and offered a fair price. This is a very well run business which will be obvious if you look at SpaWorld's social media presence.

Dianne was fantastic - her customer service and care was exceptional. Personable, efficient and knowledgeable, she made it one of the best purchasing experiences I have ever had.

Purchased our Spa from Elaine at Spa World. The service from the very first catch up was amazing. The time was taken to review our area and situation and help select the best Spa. The after-care as well has been exceptional with Spa world marsden park always happy to answer any of our queries.

One of the best Spa shop I ever been to. I went their just 20 minutes to close however, 'Retail Manger' Elaine serve me so well. I am a new user of swim spa and having very little knowledge about it however she guided me through each of my queries. Best Place to go for spa related inquires and shopping

Thanks Elaine for helping us with our spa for our home and helping to select the best one.The first moment we met Elaine we recognised her for her genuine nature which shone through her sales role. Elaine is a very hard working and an honest person with a high professional attitude that seamlessly facilitated the the sale and purchase of our spa. I would highly recommend her services to anyone who is wanting to purchase a spa for their home. Elaine communicated with us regularly and was always available, transparent We couldn’t have been happier. Thank you Elaine as we are looking forward to receiving our spa and enjoy many years of relaxing in the comfort of our home.

I have been very happy dealing with Dianne and Elaine at Spa World. Smiling, friendly, good advice and overall very easy to talk to 😃 Spent an arm and a leg but still came away happy and smiling. If only everywhere was so good 👍👍👍

Elaine was very knowledgeable and helpful when looking to purchase a spa, as well as any questions I had when I had received the spa!

Elaine has been great throughout the whole purchasing process, very flexible and responsive!

Fantastic Service, attention to detail and experience. Looking forward to my delivery soon. Thank you Lily at the Marsden Park store. Gareth Pillay, Sydney

Elaine at Marsden Park Spa World is a very professional young lady who has product knowledge on all the spas and products that Spa World offer. She sold my husband and I a Jaquzzi Spa that we love and enjoy as a family on a weekly basis.

Right from the initial contact via email my experience has been nothing but pleasurable. Elaine provide me with a detailed breakdown of the Spa, its contents and functions along with all associated costs. We then thought it would be a good idea to visit the showroom where we met Charlie. Charlie was easy to talk to and wasn't at all pushy when he was showing us the different versions. We initially were looking at a 3 seater spa but Charlie quickly pointed out the 5 seater which at the time was more or less the same cost. Due to us not quite being ready to take delivery at that point in time, Charlie accommodated us greatly by hold our Spa from March to now so we wouldn't miss out on the great deal. The last step in the process was the delivery of the Spa which took place today. Due to our house having limited access to the rear yard, I was slightly concerned with how this was going to go. Franco from Ezy Spa Movers was a fantastic help and provide great communication from start to finish which provided me a light more comfort. When the delivery guys arrived this morning, I still had some concern around bringing the Spa through the house however these concerns were quickly dismissed when I started talking to the guys. Anthony, Nick & Jacob from Spa Movers were so accommodating from start to finish. Anthony took it upon himself to totally remove our main door from the door frame & our screen door gas closer to allow free & easy access through the doorway. Anthony then when onto remove a painting and some ornaments in the hallway to avoid any breakages. The patio, hallway, rear deck were all covered with protective boards and a moving blanket was used to protect the walls. All 3 guys worked extremely well together and we extremely careful with this delivery. Anthony then finished off in flying colours by re-installing the door and flyscreen closer prior to leaving. Unfortunately service like this isn't seen to often nowadays, so well done Spa World Marsden Park.

Thanks Elaine! You were very accommodating during the construction of my house. The Vortex spa looks great. Thanks for the excellent service. My family loves it.

I purchased my Spa in Dec 2022 & Received delivery Jan 2023. Both Charles & Elaine have been Fabulous to deal with, as I was in the shop on three occasions before final purchase. They answered all my questions. The follow-up, the additional information, the delivery details & accuracy, the product knowledge have all been faultless. I cannot thank Charles & Elaine and Spa World enough. Thank you for your professionalism, friendliness and reassurance. Excellent.

Very professional and responsive supplier - easy to deal with and were very accommodating with my multiple changes to the delivery date.

I purchase Fisher5D a year ago and everything went well from the start to delivery ,and support after that,the spa works very well and it's look very high quality product to me so far.

Elaine is professional and knowledgeable in her field. Thank you for helping out and understanding our needs. Highly recommend Elaine. Cheers Alan & Rita

Elaine was extremely knowledgeable and generous with her time in assisting us in our spa purchase. She clearly knows what she’s talking about and made sure we were informed of all our options and comfortable in making the right decision for us. 5 star service for sure!

Elaine really looked after me, She guided me into purchasing the right spa for me and my family. Elaine was very friendly and understanding. Thank you again Elaine

Walked in today just to have a look and ended up putting a deposit to purchase our first spa all thanks to the amazing customer service of Elaine who was so helpful in answering all our questions and recommending us to narrowing down our decision to our chosen spa. A very satisfied customer Thanks Spa World Marsden Park

Just wanted to say a huge thanks to spaworld (especially Elaine at Marsden Park) for our great experience in our swimspa purchase and installation. When you’re worried of spending a large sum of money, concerned of council approvals and the installation process. They provided all the information and partners to make the process super easy. I honestly was concerned of how I’ve heard of other companies leaving you high and dry and not even deliver what you ordered. I would contact spaworld asking for some advice and it was quickly responded to. After the order they provided regular updates on build & shipping progress and also checking on our landscaping progress to ensure it all lines up for the delivery. I'm beyond happy for the service I received especially Elaine she’s amazing and would highly recommend to anyone.

Excellent service and good quality spa

Oustanding what a pleasure, to deal with Elaine and her staff. Their product knowledge and commitment to client service is what makes them a great team. Nothing is too much trouble and after sales service is second to none.

6 months ago i logged a defect support request. And another. Eventually it was actioned. They escalated it to somone else who did ..nothing. Elaine has kindly escalted this and the support team are chasing the external contractor. Thanks for the help.

Elaine is very professional and very helpful,would fully recommend her without hesitation great work Elaine

Elaine is always so professional and quick to respond to any questions I have. I recommend her for any of your spa needs.

Pre & Post Sales - Elaine and the team have offered fantastic service. Would highly recommend.

Thank you to Charlie and the team for delivery / installation / after service support of our Vortex Spa. Above and beyond service! The spa is everything we hoped for and more….

Elaine was very helpful when I came into the store. Apart from being knowledgeable about the spas, she was very kind. She gave me a drink and held my baby while I filled out the forms.

Thank you to the team at Spa World Marsden Park especially Elaine Kalache the (Store Manager) Thank you for helping in selecting the perfect Spa and advise on what was needed, your knowledge and background in Spa's was exceptional, we have to say this Spa is far better than our old Spa and well worth the upgrade and would recommend Spa World Marsden Park to anyone. Thank you again

Thank you to Elaine for all her valuable assistance in helping us decide on the perfect spa to meet the needs of our space and use case. We opted to get a heatpump so that we can reduce the temperature for weekend daytime use on a hot day, and increase it for night use. It only takes about 90-120mins to adjust the temperature 4-6 degrees (eg. from 36 to 30). As a result of the heatpumpt we use the spa everyday in all weather conditions. I was concerned about the level of maintenance. It is really simple to maintain with minimal effort once a week or once a fortnight depending on use. For clarity the end to end experience cost us the price of the spa plus these additional costs: - $4700 Slab (3m x 6m + path to alfresco) - $4100 Certification for lockable lid to remove need for a fence - $1980 Crane to lift spa over house

From the very start the staff were informative and professional. When we had delivery delays they communicated well and kept us updated of the progress. Very happy to have them to purchase from.

Elaine at Spa world was very professional and helped us choose the right spa and also help with the installation process.

We had a fantastic buying experience at Spa World. Elaine was very knowledgable and efficient, and organised delivery and installation of our spa in a very short time period and under difficult challenges, needing lifting cranes and electrician. She organised all of this in a matter of days, and we highly recommend Elaine and Spa World.

I went looking for a spa and to be honest thought a spa was a spa. I found Spa World Marsden Park and Elaine. Elaine took the time to explain the difference in spa's and how they function. I told Elaine what I was after and she recommended a spa for me. I wasn't fussy about colour etc, so I took one that was in the warehouse. Elaine arranged delivery etc. I now have a fantastic spa that is used almost daily and love it. If you're in market for a spa I highly recommend Elaine, you will not be disappointed, she is fantastic!

Purchased a Vortex Mercury a few months ago. Walked into the store hoping to learn more about spas as we had been considering purchasing one for some time . We were greeted by Elaine Kalache who was most pleasant and friendly. She patiently explained the different models and took the time to understand our needs. It's been a few months now and we are loving our purchase. Elaine is a natural sales person, she was more interested in ensuring we were comfortable and informed than a quick sale. The whole process was transparent and honest. We had to request to hold the delivery for couple of extra weeks due to rain holding up the slab. Nothing was a problem and the communication was excellent. We have recommended Spa World and Elaine to our friends and have no doubt that they will continue to provide exceptional service and quality products.

If you're after a spa, then look no further. A great range of quality Spas, and staff who really want to help you get to enjoy their benefits. After sales service is amazing, and reinforces the fact you have made the right choice in buying from this quality company. The company even offered to honour our original contract, even after we postponed our purchase due COVID. What that meant was when we were ready to continue with our purchase, they honoured the original price on our 6m XD Vortex Swim Spa, even though they were now considerably more expensive. They answered all questions for a first time spa owner not only before install but also importantly after as well. They know they have quality brands so they have nothing to hide, they just want to get you relaxing in one at home. It was a big outlay, but we're so happy not only with the spa, but the entire purchase process with Spa World. Can't rate them more highly. Oh and definitely get the Aquasal salt chlorinator unit, Crystal clear water and really hassle free as far as chemicals go. Well worth the upgade in conjunction with the heat pump.

Excellent service , highly recommend Elaine at spa world In marsden park, very knowledgeable and always willing to help .

Elaine is a courteous, knowledgeable lady but not pushy, only interested in getting the best results for her customers even if that means she doesn't sell a spa. I will be returning today with my wife to purchase a Fisher 5 seater. I could not say enough positive things about Spa World Marsden Park so if you are interested in getting a spa I would highly recommend stopping in and having a chat with Elaine.

It was our first time to buy a spa and sauna and we were lucky to have Elaine to help us choose the best option for us. She was friendly, patient and knew all the answers to our queries.

Still remember the day I walked in SPA World, Marsden Park without knowing a single thing about SPA and Elaine Kalache welcomed us with her charming but simple personality. She helped us through the whole Spa experience, made sure we are comfortable and understand the whole process. We are really grateful to SPA World and Elaine for helping us to be a proud owner of Spa. Thanks Spa World and Elaine

Spa World was upfront about costs, lead times and delivery timing and procedures from the time we ordered our spa. Knowing there was a wait from when we ordered gave us time to decide on exactly how and where we wanted the spa to be installed. Their initial estimate of delivery date was accurate which meant delivery lined up with our excavation and slab preparation. The spa itself arrived in great condition and is now a real feature of our home. If you're considering a spa, the range and support from Spa World was second to none.

We had great experience dealing with Elaine from spa world Marsden park. She was so helpful throughout the entire process from beginning to the end . She is amazing and knowledgeable and made our spa purchasing process really smooth. Highly recommend anyone to deal with her . Thanks Sonny

We recently purchased the Vortex Nitro. We did a lot of research prior to purchase and found Charlie had lots of great knowledge and were very accomodating in helping us make the right decision. Charlie was more than happy to spend a lot of time with us to answer our questions. Being able to do a wet test and ‘try before we buy’ was very helpful in making our decision. Great quality spas which offered a lot more options than other brands. Highly recommend.

I highly recommend Spa World at Marsden Park. Could not be happier with our spa. A big thanks to Charlie who could not do enough to help us. Also, the delivery team Jay and his crew a big thumbs up…..thanks‼️Cheers Shane&Shari

Im not a customer, but had a neighbour who was a customer who did not communicate to use our front yard for way of passage to their own property, I asked one of them who instructed them to park their truck halfway across our driveway, and he was open to say it was the neighbour, he asked if I knew, I said no, and without any hesitation he said that they were told we knew and he moved his truck stopped their contract from there. End of the day, he worked professionally, stopped when he knew something illegal was being done. Guys name was Jey G., he had 2 others but he seemed to be the one to manage the situation, I commend his professional approach, no further time wasted. End of the day, yes I wasn’t a customer, but because he did things right, he took even non customers into consideration in this situation. If all workers are like him, I see a future for this company to further without tainting it’s reputation.

Elaine helped us to pick right product and assisted throughout with any queries and proactive follow up to ensure all is on track. Thankyou Elaine for your assistance.

We were looking for the right swim spa for a while. During this process we met Charlie at Spa world, Marsden park. From first meeting till date we choose our spa, he was very thorough and most importantly not pushy. We met him couple of times before we booked our spa. He explained the process in detail and also connected us with other people involved. We locked our spa with Charlie. After this we came across spa exhibition and looked at various other options under one roof and we had no regret about our choice. We also got to try our spa at Marsden Park. We had wonderful experience. Thankyou Charlie for the customer service and support you have provided so far. So eager to get our spa home.

We liaised with Elaine & Jack from Spa World Marsden Park. They made our decision to select the spa we needed so much easier. Both are very professional and knowledgeable.

Great service explaining what I did not know about SPA's, and which SPA would suit me best. Well done Jake !! Greg

Great Experience. I visited the store with little to no knowledge about spas but Charlie B explained every product and the features and importance of having a spa at home. He answered every question we had and he guided my kids as well on usage of spa. We ended up buying the jacuzzi and can’t wait to be delivered. Charlie’s customer service was great and store ambience was so cool. Thank you Charlie.

I was very impressed with the quality of Spa's, Cant wait for the installation. upmost professionalism and customer service from Jake wouldn't ask for a better Sales person to collaborate with. Awesome experience would highly recommend Spa world.

Elaine at Spa World was amazing from the moment we walked into the Marsden Park showroom. She understood and dealt with our concerns as they arose throughout the decision making, floor-stock purchase, delivery, and set up stages. Further, she called us with help and reassurance EXACTLY when we had more queries or trepidation about the technical stuff like Aqua Sal, shock, and testing! We are loving our tiny spa: it is proving therapeutic and relaxing. It is also having a beneficial effect on Parkinson's Disease: better sleep and easier movement. Thank you so much Elaine for going the extra mile in customer satisfaction.

Spa world Mardsen park - Amazing We went for a casual visit to look out for spas as we decided to do spa for our new house. Elaine is too good with the description of every single product, gave us a feel of what it is to have different spas and was elaborative. We were extremely satisfied and happy with the honest description of product, delivery, installation cost and every single thing. Good job Elaine

Extremely satisfied with the sales person Charlie. I visited the place without having any prior knowledge on spas or hot tubs or wahtever you call it. Charlie was so patient with me, explained me all the available features, pros and cons of each model, considering my budget and was so helpful. He took his time, although there were other customers waiting, telling them that he will be with them shortly. He was kind enough to show me the swim spas and all the other options as well, clearly knowing that I'm not going to buy. He just wanted me tonhave a look. Thank you very much Charlie. Really looking forward for the purchase.

Elaine was wonderful. Went in to buy a spa and Elaine made it happen. The best day ever. Please go and see her and buy your spa. She make it happen.

Thank you Elaine for all your help. I appreciate everything you've done to help me out. You are an amazing person and always ready to help. Thank you so much Elaine!

Spa World made the whole experience of purchasing our first Jacuzzi spa simple. It was worth the long wait (due to Covid) and they were flexible with our delivery. We use it all the time and couldn’t be happier.

Elaine at Spa World Marsden Park was lovely, knowledgeable and very helpful. She was able to answer all of our questions and helped us to choose the best spa to suit our family. Our Vortex Nitro was delivered in September and we absolutely love it!