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How to fix a Vortex™ Spa health badge that stays red
Is your Vortex™ Spa health badge staying red? This guide will help you troubleshoot common issues, including mismatched water temperatures and error codes, and explain how to check the BRND (prounounced like BRAND) settings on SV Controllers.
Is your Vortex™ Spa health badge stuck on red, and you're unsure how to resolve it? This can indicate various issues with your spa, from temperature mismatches to error codes or even incorrect settings in the controller.
In this guide, we'll walk you through simple troubleshooting steps to get your health badge back to blue and ensure your spa is operating safely and efficiently.
Key Takeaways:
- Ensure the water temperature matches the set temperature.
- Look for error codes on the touchpad and resolve them accordingly.
- Check and adjust the BRND settings on the SV controller if necessary.
- If other steps fail, the health light may need replacement.
What is the Vortex™ Spa health badge?
The Vortex™ Spa health badge is a status indicator light located on the control panel of a Vortex™ Spa. It provides a visual representation of the spa's operational health. When the badge is blue, it signifies that the spa is functioning correctly and the water temperature is safe.
A red health badge indicates a potential issue, such as incorrect water temperature or an error in the control system. The badge helps users quickly identify if the spa needs troubleshooting or maintenance to ensure safe and optimal operation.
Why is my Vortex™ Spa Health Light not working and how can I fix it?
If your Vortex™ Spa health light isn’t working, the issue could stem from a few common causes. Here’s how to troubleshoot:
- Step 1. Check if the light is plugged into the EXP1 socket in the SV Controller.
If not, plug into the EXP1 socket and check again.
- Step 2. If the light is plugged into the EXP1 socket in the SV Controller but still not working, replacing the health light should fix the problem.
Why does my Vortex™ Spa health light stay red and how can I fix it?
If your Vortex™ Spa health light stays red, it usually indicates a problem with the spa’s system or water temperature. Here’s how to troubleshoot and resolve the issue:
Step 1. Check Water Temperature
Ensure that the water temperature matches the temperature set on the spa’s control panel. If the two temperatures don’t align, adjust the set temperature to match the actual water temperature. Once they match, the health light should turn blue.
Step 2. Look for Error Codes
Examine the touchpad for any error codes or icons, like a spanner or hammer symbol. These symbols indicate system issues.
If you encounter errors 3 and 4, our detailed guide below will walk you through how to resolve them.
For Errors 2, 5, 6, 8, and 10, please refer to the troubleshooting steps outlined in this article.
Step 3. How to do a BRND reset (BRAND Reset)
The BRND (pronounced like BRAND) settings on an SV Controller must be set to the correct brand of spa for the corresponding features to work correctly.
The BRND setting may change when you do an EEPROM Reset, and if the BRND setting is not correct, the health light on a Vortex Spa will stay red.
To check this, follow these steps:
- Power on the spa.
- Press and hold the Pump B + Blower + W.CLN buttons until you see [V.PMP] or [BRND] on the display.
- Use the UP button to navigate to the [BRND] menu.
- Press OK, then use the UP or DOWN buttons to select [VORT].
- Confirm the new setting by pressing OK.
- Check if the health light turns blue after this adjustment.
Step 4. Replace the Health Light
If the issue persists after checking temperature, errors, and settings, the health light itself may be faulty and need replacement.
In Summary
By following the outlined steps, you should be able to get your health light back to blue and ensure your spa is functioning properly.
If the issue persists after troubleshooting, consider replacing the health light or reaching out to a licensed technician for expert help.
