Important: A licensed electrician must carry out all electrical work on your spa. Any electrical information included here, whether it is troubleshooting or other instructions, is provided for use by a licensed electrician only. Local electrical codes supersede any information found here.
How to Troubleshoot and Fix Touchpad and Controller Issues in Your Vortex™ and Fisher™ Spa
Is your Vortex™ or Fisher™ spa touchpad malfunctioning or showing errors? This guide provides troubleshooting steps to fix common issues with the touchpad and controller, including resets and fixing connection faults.
The touchpad and controller of your Vortex™ or Fisher™ spa are essential for managing its functions and settings. Simple troubleshooting can often resolve these issues if you encounter an unresponsive touchpad, receive an error message, or have a malfunctioning display.
This guide walks you through the steps to fix your spa’s controller problems, from resetting the system to inspecting connections ensuring your spa runs smoothly and reliably.
Key Takeaways:
- An EEPROM or EPRM reset can fix software glitches in the control system.
- Resetting the SpaNet™ SV controller can resolve unresponsive touchpads or pump problems.
- Loose cables often cause touchpad and LED display issues.
- Correct Dipswitch 2 to fix pump control errors.
- If troubleshooting fails, consider replacing the touchpad or controller.
What is an EEPROM or EPRM reset in spas?
An EEPROM or EPRM reset in spas resets the control system's memory to fix operation issues.
EEPROM stores data even when powered off, while EPRM is preprogrammed during manufacturing. Resetting can resolve software glitches or configuration problems, similar to restarting a computer.
Learn more about EEPROM or EPRM, including when and how to perform a reset.
Why is my Spanet® touchpad showing LOW, HIGH AND OFF when I press the pump on?
If this happens, it's possible that Dipswitch 2 is set to ON. To set this off, please follow the steps below.
- Step 1. Turn off the spa.
- Step 2. Remove the front cabinet panel.
- Step 3. Locate the SV controller.
- Step 4. Unscrew the front casing of the controller and locate the circuit board.
- Step 5. Turn off Dipswitch 2
- Identify the DIPSWITCH 2 on the circuit board. It is usually labelled or numbered for easy identification.
- Use a screwdriver or a small tool to switch DIPSWITCH 2 to the off position.
- Step 6. Turn the spa on, and press the pump to check if the issue is resolved.
Why is my Vortex™ / Fisher™ Spa touchpad faulty and missing LED lights?
If you are experiencing issues with the touchpad LED display of your spa pool and some LED lights are missing or not functioning properly, here are some general steps you can try to resolve the issue.
- Reset power. Turn off the power to your spa pool and wait for a few minutes before turning it back on. This simple action can sometimes resolve minor issues.
- Check connections. Ensure all cables and connections to the touchpad and LED display are secure and properly connected. Loose or faulty connections can cause display issues.
- Replace touchpad. If the above steps do not resolve the issue, your touchpad may need a replacement.
In Summary
We hope this guide has helped you troubleshoot common touchpad and controller issues in your Vortex™ or Fisher™ spa.
If the issues persist, it may be time to replace the touchpad or contact a licensed spa technician for further assistance.
Got more questions? We’re here to help!
