Did you know you can upgrade to Platinum Spa Care when you buy a spa or swim spa from Spa World? Want to know what it includes and why it's worth it? Keep reading to find out.
At Spa World™, we make buying, installing, and owning a spa easy. Our exclusive Platinum Spa Care upgrade is designed to enhance your spa ownership experience.
Platinum Spa Care is designed for Spa World customers, offering professional spa maintenance at discounted rates.
In this article, you’ll learn:
Platinum Spa Care is available to all Spa World customers who have purchased the Platinum Spa Care with a spa pool, plunge pool, or swim spa.
Platinum Spa Care allows you to pre-book future spa service visits at a discounted rate and offers three different tiers to suit your needs.
With professional assistance from our skilled technicians, you can enjoy peace of mind knowing that your spa will always be maintained at its best.
If your location is within 75km of a Spa World Showroom and you purchase Platinum Spa Care you are eligible for the service.
The Platinum Spa Care is available for all spa pools, plunge pools, and swim spas purchased from Spa World™ within 75km of a Spa World™ showroom.
If you're unsure whether this upgrade is right for you, feel free to ask one of our friendly sales consultants.
The cost of the Platinum Spa Care depends on the product purchased. Please see the upgrade section of your chosen product to view the most up-to-date pricing.
Inclusions:
Exclusions:
It must be used within 12 months of spa delivery. If you require an extension beyond this period, please note that additional fees may apply. To get the most from your Platinum Spa Care, please schedule your service visits within the specified period.
To book a visit, please send an email to bookings@spaworld.com.au with your preferred date and time of use the self-service scheduler link that will be in your Platinum Spa Care introduction email.
Before scheduling your Platinum Spa Care Essential visit, please make sure the following conditions are met:
Inclusions:
Exclusions:
It be used within 24 months of spa delivery. If you require an extension beyond this period, please note that additional fees may apply. To get the most from Platinum Spa Care Premier, please schedule your service visits within the specified period.
To book your visit, please send an email to bookings@spaworld.com.au with your preferred date and time which needs to be within normal business hours. Or use the self-service scheduler link in your Platinum Spa Care introduction email.
Before scheduling your Platinum Spa Care Premier service, please make sure the following conditions are met:
Inclusions
Exclusions:
It must be used within 36 months of spa delivery. If you require an extension beyond this period, please note that additional fees may apply. To get the most from Platinum Spa Care Elite, please schedule your service visits within the specified period.
Before scheduling your Platinum Spa Care Elite visit, please make sure the following conditions are met:
Essential | Premier | Elite | |
|---|---|---|---|
1. Number of Site Visits | 1 | 4 | 6 |
2. Confirm the installation is adequate | √ | √ | √ |
3. Perform a spa education walk-through | √ | √ | √ |
4. Complete Touchpad and Topside control training | √ | √ | √ |
5. Complete maintenance training | √ | √ | √ |
6. Ensure all plumbing and water hoses are free from kinks and | √ | √ | √ |
7. Complete Drain and refill training | √ | √ | √ |
8. Complete Water Care 101 training and balance water chemistry | √ | √ | √ |
9. Assemble accessories or check accessories if already assembled | √ | √ | √ |
10. Explain the Warranty and Warranty Procedure | √ | √ | √ |
11. Check exterior (cabinet, cover clips, cover) | √ | √ | √ |
12. Check accessories | x | √ | √ |
13. Check and clean the filters | x | √ | √ |
14. Pipe Degrease and drain spa (if required) | x | √ | √ |
15. Clean acrylic waterline and headrests | x | √ | √ |
16. Remove, clean and reinstall the jets | x | √ | √ |
17. Clean and add vinyl protectant on hardcover | x | √ | √ |
18. Check diverters and venturi top side controls | x | √ | √ |
19. Refill water (on portables only from customer-supplied source) | x | √ | √ |
20. Test, balance and sanatise water | x | √ | √ |
21. Check touchpad filtration settings and update any changes | x | √ | √ |
22. Check Pumps are operating and no found corrosion/defects | x | √ | √ |
23. Check the heater element and sensor | x | √ | √ |
24. Check all the lights working | x | √ | √ |
25. Check UV system | x | √ | √ |
26. Check UV Lamp and replace lamp | x | x | √ |
27. Extends the warranty labour period from one year to the term | x | x | √ |
Platinum Spa Care is designed for Spa World customers, offering professional spa maintenance at discounted rates.
Having Platinum Spa Care ensures your spa remains in optimal condition, providing you with peace of mind and the ultimate relaxation experience.
Got questions? Please talk to your sales representative or contact us.
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