Vortex™ Spas Warranty Guide (What's included, excluded and more)

Choosing a spa is a significant investment in your relaxation and wellness. That’s why understanding the warranty is essential—it ensures your purchase is protected and gives you peace of mind for years to come.

This guide breaks down everything you need to know about the Vortex™ Spas warranty, including:

• Comprehensive Coverage: Learn about the warranties on key components like the structural shell, acrylic surface, and equipment.
• Clear Warranty Terms: Understand eligibility, reporting defects, and what is and isn’t covered.
• Ease of Service: Step-by-step guidance on how to access warranty support and make a claim.
• Why Warranties Matter: See how a strong warranty protects your investment and reflects a brand’s commitment to quality.

With Vortex™ Spas, you can relax knowing your spa is backed by an extensive warranty from a trusted, industry-leading brand.

Important: The information on this page is superseded by the Vortex™ Spas Warranty Card found on the Spa World Warranty page. Visit this page for up-to-date warranty information. The warranty card and this page are subject to change without notice.

Click the button below to view the up-to-date warranty information for Vortex Spas™.

How Does the Vortex™ Spas Warranty Work?

The Vortex™ Spas warranty offers peace of mind with a clear and straightforward process for addressing any issues:

Warranty Start Date

• Coverage begins on the date the spa is delivered to the original buyer.

Eligibility

• The warranty applies only to the original purchaser and is valid for products bought from authorized Vortex™ Leisure Pty Ltd resellers.

Reporting Defects

• If you discover a defect, notify Vortex™ Leisure Pty Ltd or an authorised representative within 14 days of identifying the issue.

Provide proof of purchase when submitting your claim.

Shipping Costs

• If the spa needs to be returned for repairs, the buyer is responsible for shipping costs.

Repair or Replacement

• Vortex™ Leisure Pty Ltd will evaluate whether the defective product should be repaired or replaced.

What Does the Vortex™ Spas Warranty Cover?

Vortex™ Spas offers a comprehensive warranty that ensures the durability and long-term enjoyment of your spa. Here's a breakdown of the coverage:

Lifetime Warranty on Permaframe™

• Covers the structural frame for life against defects in materials or workmanship that compromise the spa’s structural integrity.

10-Year Non-Pro-Rata Structural Warranty

• Protects the spa shell against water loss due to defects for 10 years from the delivery date.

5-Year Non-Pro-Rata Acrylic Surface Warranty

• Covers blistering, cracking, or delaminating of the acrylic surface that results in water loss for 5 years.

5-Year Warranty on Equipment, Controls, and Electrical Components

• Includes pumps, heaters, and control systems for defects in materials or workmanship.
• After the first year, parts are covered, but labor and freight costs are excluded.

5-Year Jet Warranty

• Removable jets are warranted against manufacturing defects for 5 years.
• Leaking jets are covered under the plumbing warranty, while laminar jets are covered for 1 year (parts-only).
• Excludes damage caused by improper water chemistry, grit, or sand.

5-Year Plumbing Warranty

• Covers defects in plumbing pipes and joints causing leaks for 5 years.
• After the first year, coverage is limited to parts-only.

1-Year Air Blower Warranty

• Covers defects in materials or workmanship. Damage caused by overfilling the spa voids this warranty.

1-Year Thermoclad™ Cabinet Warranty

• Covers structural integrity and materials.
• Fading and natural weathering over time are not considered defects.

1-Year Wifi, Audio System, Ozone, UV, and LED Lighting Warranty

• Factory-installed components are warranted for defects for 1 year.
• UV globes are parts-only and can be replaced by the customer.

1-Year External Heat Pump Warranty

• Covers defects in materials and workmanship. Installation must comply with the user manual to maintain coverage.

1-Year Spa Hardcover Warranty

• Protects the cover’s structural integrity and vinyl. Excludes damage to stitching, straps, or locks caused by improper use.

Headrests

• Spa headrests are excluded from the standard warranty but are covered under a 30-day return-to-base warranty for manufacturing defects.

2-Year IKON™ Deck Warranty

• Covers materials and craftsmanship for 2 years.
• Fading or weathering over time is not considered a defect.

ClearLift™ Warranty (Optional Upgrade)

• Electrical Components: 2 years parts and labor, with an additional 1-year parts-only warranty.
• Cover Foam: 1-year parts and labor, plus 1 year parts-only.
• Frame and Mechanical Components: 5 years total (2 years parts and labor, 3 years parts-only).

What Are the Exclusions of the Vortex™ Spas Warranty?

The following issues are not covered under the warranty:

• Damage caused by improper water maintenance or using temperatures above 45°C.
• Clogged filters or improper use of the spa cover.
• Natural disasters, flooding, pests, or termites.
• Improper electrical installation, voltage fluctuations, or exceeding the voltage range.
• Damage caused by not placing the spa on a sufficiently hard and level surface.
• Cosmetic wear and tear such as fading or scratches.
• Commercial use (all warranties are reduced to a maximum of 6 months).
• Relocation of the spa from its original installed location.
• Improper use of the ClearLift™ Cover, such as during high winds or with excessive weight (e.g., snow).
• Closing the ClearLift™ Cover on foreign objects.

Important: Regularly check and tighten barrel unions as outlined in the user manual to maintain warranty coverage.

How to Make a Warranty Claim

If you encounter an issue covered under your Vortex™ Spas warranty, follow these steps to resolve it:

1. Contact Your Reseller:

Start with the retailer where you purchased the spa. If you are a Spa World customer, click the button below to make a warranty claim: Button linking to the Contact Us page

2. Notify Vortex™ Leisure Pty Ltd:

If your reseller cannot assist, notify Vortex™ Leisure Pty Ltd in writing within 14 days of identifying the defect. Ensure your notification includes: A detailed description of the issue. Proof of purchase (e.g., receipt or invoice).

3. Submit a Warranty Ticket:

For further assistance, click below to create a warranty ticket.

4. Prepay Shipping Costs (If Required):

If your spa needs to be returned to Vortex™ for repair, you must prepay the shipping costs.

5. Travel Costs for Service Agents:

Vortex™ Leisure Pty Ltd will cover the travel expenses of a service agent for the first 50 km from their base. Any additional travel costs are the responsibility of the spa owner.

By following these steps, you can efficiently address any warranty-related concerns and keep your spa in top condition.

Why Choose a Spa Brand That Offers Excellent Warranties?

Selecting a spa brand with excellent warranties has several benefits:

• Peace of Mind: A strong warranty assures you that the manufacturer stands behind their product, giving you confidence in your purchase.
• Investment Protection: Warranties protect your financial investment by covering repairs or replacements, reducing potential expenses.
• Long-Term Value: Brands with excellent warranties often design their products for longevity, enhancing your spa’s value over time.
• Customer Support: A comprehensive warranty reflects a commitment to quality service, ensuring any issues are addressed promptly.
• Quality Assurance: The warranty signals the manufacturer’s confidence in their product’s durability and reliability.
• Reduced Maintenance Costs: Comprehensive coverage can lower repair and maintenance costs, saving you money in the long run.

In Summary

With extensive warranties, high-quality products, and a commitment to customer satisfaction, Vortex™ Spas is the perfect choice for relaxation, wellness, and long-term value.

Got questions about your Vortex™ Spa warranty?

We’re here to help! Simply click the chat option at the bottom of this page or use the button below to reach out to us directly.

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